Frequently Asked Questions
How do I make an appointment?
To make an appointment at any of our locations, call the health center nearest you. Click here to find a location near you.
How soon will I receive my appointment?
We will do our best to work around your schedule and make an appointment that is convenient for you. Crossing Healthcare hours are Monday and Tuesday 8:00AM-7:00PM, Wednesday, Thursday and Friday 8:00AM – 5:00PM and Saturday 10:00AM-4:00PM. Crossing Recovery Center is open Monday through Friday 8:00AM – 4:30PM (Please see our other locations for operation hours). We also offer same day appointments for established patients.
I have an appointment scheduled. What do I need to bring on the day of my visit?
On the day of your appointment, please arrive 15 minutes early to register. Please bring the following information that is required to complete your patient registration:
A Photo ID such as:
- Driver’s license
- State identification
- Valid passport
- Veteran’s ID
- Employment or school ID
Another form of identification such as:
- Social Security card
- Alien registration card/”green card”
- Current utility bill
Your current address and phone number
Medicaid, Medicare or insurance card (if you have one)
If you don’t have a Medicaid, Medicare, or insurance card, please bring income information, such as:
- Two paycheck stubs
- W-2 form
- Illinois Link Card
- Unemployment notice
I need after-hours care. What do I do?
If you have a medical emergency, please call 911 or go to your nearest emergency room. If you have a health concern that is not an emergency after regular hours, our phone system switches to an answering service. One of our on-call medical providers will assist you with your health concern. Click here for after hour phone numbers For all other business, including test results, scheduling an appointment and medication refills, please call during our regular business hours.
How do I cancel an appointment?
If you are unable to keep your appointment, please call your health center as soon as possible so we can reschedule your visit and offer your time slot to another patient.
Do you accept health insurance?
Yes, we accept most insurance plans. You should check with your insurance provider to be sure we are one of your approved providers. We also accept Medicaid and Medicare.
In addition, all pregnant women who don’t have insurance are eligible for Illinois Medicaid programs. Our staff can help you complete Illinois Medicaid applications.
I don’t have health insurance. Can I still become a patient?
Yes. It is our mission to provide quality healthcare and easy access to everyone. If you do not have insurance, we have many programs to help you. None of our locations are considered a free clinic, but the care we provide is affordable and accessible. We accept cash, checks and credit cards at the time of your visit, and we can help you with a flexible payment plan that is right for you.
Patients who do not have insurance may qualify for our sliding fee program, which is based on your household income and family size. Depending on your situation, you may save 25 percent to 100 percent off our regular fees. For more information you can refer to our Sliding Fee Program.